San Diego, CA 858-715-3995 | 619-312-1180
Lic.# 931908
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FAQ's

Q: Are you a licensed contractor?

Apollo Pavers has been a licensed contractor since 2009 and has over 30 years in construction experience. Anyone in Construction knows that the first step to finding a quality contractor is to make sure that the contractor is licensed. Equally important, is to make sure that they are licensed for the type of work that is to be executed. We currently hold the most important Class license D06 for installing pavers as well as D09 for installation of synthetic turf and irrigation. Check our references and the references of any one claiming to know how to do the job right!

Q: Do you guys install ONLY pavers?

No, our range of expertise includes a large array of outdoor products. Besides pavers, we also offer professional installation of: synthetic turf & putting greens, flagstone, free-standing and retaining walls, steps, custom BBQ islands, fire pits, stone veneer, landscape lighting, drainage systems, and much more! Our staff and designers can help you customize and design your new outdoor areas, and our installation crew can make it a reality.

Q: Who does the actual installation?

Although this is not a frequently asked question, it should be. When hiring a contractor, many times the company you hire is not the company that shows up to work at your project. This sounds wrong...right? Well, we think so too. When you contract with Apollo, you get Apollo Pavers from demolition to final compaction. We own our own equipment and have an in house crew to execute all the work, not some third party company that is paid by the square foot and solely motivated by production.

Q: What are pavers?

Sounds simple enough, right? Well pavers can be made from anything from clay to concrete to travertine. It has more to do with how they are installed than anything else. Pavers are individual units that are supported by a sub-surface and locked together with angular sand as well as an edge restraint. If all that doesn't make sense just know that a paving system will not crack, can be used in almost any situation, and are gorgeous.

Q: Why should I choose pavers?

First off, Pavers are beautiful and with so many different styles and colors to choose from we can compliment any house with pleasing new walkways, drive ways, porches, pool decks and entryways. By installing pavers you will add value to your property, and because pavers last longer than any other paving surface, pavers are an investment that lasts.

Q: Do I need to get drains installed before my pavers?

Drains should be installed in any paving situation. We provide drainage in every estimate we prepare, and make sure that the final installation drains properly while still feeling level, where level is desired (ie outdoor dining areas). We also tie in drain lines from roof line to subterranean drainage so once your pavers are installed you never have to think about how your pavers drain again.

Q: Can I get Pavers that will match the style of my house?

Pavers come in all different styles and shapes. From old world cobble, to tight angular squares reminiscent of tile. Pavers also come in different finishes with textured, tumbled, distressed, and glossy. There truly is a paver for every situation.

Q: Are Pavers hard to walk in high heels or use a wheelchair on?

Pavers come in a variety of different shapes and joint sizes. That being said some pavers could be a challenge for those 2 1/2" stilettos, but we do have pavers that are almost joint less and lock together to be easier on those spikes than your average tile floor.

Q: How does the sand stay in the joints?

In the traditional paving system dry angular sand is vibrated into the joint lines settling into a "locking joint" that creates a practically solid surface. Our experience has been that some of that sand can migrate from aggressive cleaning so to deal with this issue we take the extra step to use polymeric sand which binds the sand particles for added joint stability.


Privacy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Apollo Pavers to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Apollo Pavers brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Apollo Pavers, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Apollo Pavers offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Apollo Pavers takes great pride in having you as a customer and we will ensure your privacy as a customer. Apollo Pavers does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

Apollo Pavers does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Apollo Pavers seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Apollo Pavers reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Apollo Pavers, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@apollopavers.com.

We are confident that your visit to Apollo Pavers is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 858-715-3995 | 619-312-1180.


What Our Customers Say

This is just a note to commend you for your very excellent service. We hired Apollo Pavers to... read more

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